Fixed: Bose Soundbar Remote Not Working

So you’ve got yourself an awesome Bose soundbar with a remote. You sit down to start watching your favorite show, then suddenly, your remote control is not working! Don’t worry, we got your back to fix your remote. 

Here’s our list of complete solutions when your Bose soundbar remote is not working.

Reasons Why Your Bose Soundbar Remote Isn’t Working Properly

The possible reasons why the Bose remote isn’t working properly may involve the power sources, signal interruption, software issues, and hardware issues:

• Weak batteries or electrical interference from other devices
• Weak or obstructed signal between the soundbar and Bose remote
• Pairing issues
• Pending software updates for the soundbar
• Defective soundbar or remote (needs replacement)

9 Quick Fixes to Try if Your Bose Remote Isn’t Working

Fix #1: Remove the Plastic Cover if Your Remote is New

Your new Bose remote should be wrapped in plastic to avoid it from being tampered with. The problem is that the plastic cover might distort or even obstruct the remote’s IR signals. 

Remove the plastic cover to clear the path and to prevent moisture accumulation in the remote. 

Fix #2: Move the Remote and Device Closer + Remove Any Obstructions

Something might be blocking the soundbar’s IR sensor, preventing it from receiving remote signals. Make sure that nothing is blocking the IR signal between the Bose remote and device. 

The Bose remote’s range is 20 feet. Try bringing the remote and device closer than this. 

Fix #3: Avoid Direct Light on Both Devices

Direct sunlight, laser pointers, or even Bluetooth devices can cause light interference between the Bose remote and soundbar. 

A different device with a different IR signal can cause interference as well. Move your Bose devices away from excessive light sources.

Fix #4: Replace the Battery Set

Install new batteries in your Bose remote. Do not mix different kinds of batteries or mix old and new ones. Check the batteries’ alignments as well, whether the positive and negative poles are aligned properly.

Use alkaline batteries for your Bose remote instead of rechargeable batteries (which might have lower voltage output). Alkaline batteries’ power output is more consistent compared to other kinds of batteries.

Fix #5: Clean the Remote Buttons

The buttons on the remote might be grimy from hand sweat, resulting in a non-responsive Bose remote. Clean them off using a dry, microfiber cleaning cloth. This should pick up the oil and dirt from the buttons.

Fix #6: Check if the Remote is Connected to the Soundbar or Device

1. Download the Bose Music app for your phone. Open your Bose Music app after installation. 
2. From the ‘My Bose’ screen, select your soundbar, then go to Settings > Universal Remote > Advanced. 
3. If the ‘Remove’ option is shown, your Bose remote is connected to your soundbar or device.

If the ‘Remove’ is NOT shown, select ‘Pair New Remote’ to connect your remote.

Fix #7: Delete the Remote’s Cache

1. Download the Bose Music app for your phone. Open your Bose app after installation. (See ‘Fix #8: Reset or Reprogram the Remote’ if you don’t have the Bose Music app)
2. From the ‘My Bose’ screen, select your soundbar, then go to Settings > Universal Remote > Advanced. 
3. Press the ‘Remove’ option. You will be asked, ‘Are you sure?’
4. Press ‘Remove’ again.
5. Press and hold the Volume Down button (-) and left navigation button (<) simultaneously for 5 seconds to clear the pairing memory. The Source and TV Input buttons should blink twice, indicating a successful soft reset.
6. Next, slide open the back of the Bose remote. Remove at least one of the four batteries to make sure the remote is off. Put the batteries you removed back in after a few seconds.
7. Wait for Source and TV remote lights to stop blinking, then press the Volume Up button (+) once. Some of the remote lights will blink twice after.

1. If the pairing is still unsuccessful i.e. the remote still won’t work, try unplugging the soundbar for 30 seconds. Plug it back in and wait for a few seconds for the pairing to restart.

Fix #8: Reset or Reprogram the Remote

1. Power off your WiFi router temporarily so it won’t interfere with the signal. You can do this by unplugging its power. 
2. On the Bose remote, press and hold the Volume Down button (-) and left navigation button (<) simultaneously for 5 seconds. The Source and TV Input buttons should blink twice, indicating a successful soft reset.
3. On the soundbar, press and hold the Action button (O) for 5 seconds. The button should light up while you’re holding it. In recent models, the Action button looks like an ‘O’. Consult your manual to be sure.
4. Plug your WiFi router back in.

Fix #9: Update the Soundbar or Device’s Software

This method works for the Bose Smart Soundbar 700 and 900 models

1. The Bose Music app is required for this method. Download the Bose Music app for your phone. Open your Bose Music app after installation. 
2. Disconnect the soundbar’s power cord for 30 seconds, then plug it back. 
3. Open your computer or laptop’s Internet browser (Chrome, Safari, etc.) and go to the Bose’s Support page (change SB900FW for the 900 model). 
4. Save the product_update.zip file. Do not open or rename the file.

If a download prompt did not appear, check your Downloads folder to see if the file was downloaded automatically. Otherwise, refresh the web page. 

1. Disconnect the power cord for 30 seconds to reboot the device. The light bar on the front will flash white, indicating success.
2. On the Bose Music app, go to the ‘My Bose’ screen, select your sound bar, then go to Settings > Technical info. Take note of the IP Address part.
3. Type the IP Address above on your web browser, followed by: 17008/update.html (ex. 192.168.0.22:17008/update.html), then press Enter.
4. Click on ‘Choose File,’ then select the update file earlier (product_update.zip).
5. Click on ‘Upload’ afterward. There should be white light scrolling on the front of your soundbar. The white light should stop scrolling, indicating a successful update.
6.  

Bose Remote Buttons Not Functioning

Reset the Remote

1. Power off your WiFi [1] router temporarily so it won’t interfere with the signal. You can do this by unplugging its power cord. 
2. On the Bose remote, press and hold the Volume Down button (-) and Left Navigation button (<) simultaneously for 5 seconds. The Source and TV Input buttons should blink twice, indicating a successful soft reset.
3. On the soundbar, press and hold the Action button (O) for 5 seconds. The button should light up while you’re holding it. In recent models, the Action button looks like an ‘O’. Consult your manual to be certain.
4. Plug your WiFi router back in.

Inspect the Remote for Obstructions

Remove obstructions like house plants, cable box, gaming consoles, or other electronic devices between the remote and the soundbar IR sensor. See ‘Fix #2: Move the Remote and Device Closer + Remove Any Obstructions’ for more information.

Bose Remote Does Not Light Up

• There might be battery issues. See ‘Fix #4: Replace the Battery Set’.
• The Bose remote might not be paired properly. See ‘Fix #7: Delete the Remote’s Cache’ for more information.

Bose Remote Not Responding

Check for Any Updates

The soundbar might have pending software or firmware updates it needs to install, causing the Bose remote to be unresponsive. 

Updates usually happen automatically when the soundbar is idle. This is indicated by a scrolling white light in the soundbar’s front. Wait for this to finish, then try your remote again.

See ‘Fix #9: Update the Soundbar or Device’s Software’ if you want to update your device manually.

Tweak System Controls

Some Bose remote settings might be clashing with each other. Try resetting or reprogramming your remote. See ‘’Fix #8: Reset or Reprogram the Remote’.

Bose Remote Can’t Turn the TV On or Off

• Try using fresh batteries first (see Fix #4: Replace the Battery Set).
• Remove obstructions between the soundbar and Bose remote. See ‘Fix #2: Move the Remote and Device Closer + Remove Any Obstructions’.
• Check if your soundbar is connected to the same power circuit with other electronic devices. Such devices might interfere with the connection between the Bose remote and the soundbar. Try putting the soundbar on a separate wall outlet on its own.

Bose Remote Keeps On Blinking

The remote has trouble pairing with the soundbar. Try the following fixes above, in order:

1. Fix #1: Remove the Plastic Cover if Your Remote is New
2. Fix #2: Move the Remote and Device Closer + Remove Any Obstructions
3. Fix #7: Delete the Remote’s Cache (this will perform the Bose remote soft reset)
4. Fix #8: Reset or Reprogram the Remote

Bose Remote Can’t Change Channels

Replace the Remote Antenna

Unfortunately, the Bose universal soundbar remote’s antenna is built-in. You would need to bring this to the authorized service center for repair or replacement. 

Consult your seller for the list of authorized service centers near you. 

Bose Remote Can’t Control the Volume

Reset Bose System

Follow the instructions in ‘Fix #7: Delete the Remote’s Cache’ or ‘Fix #8: Reset or Reprogram the Remote’ to reset your Bose system.

Bose Remote Won’t Connect or Pair Other Devices

First, try to remove the obstructions to improve pairing conditions. Follow the fixes listed below:

1. Fix #1: Remove the Plastic Cover if Your Remote is New
2. Fix #2: Move the Remote and Device Closer + Remove Any Obstructions

If that is still unsuccessful, try resetting the remote and soundbar:

1. Fix #7: Delete the Remote’s Cache
2. Fix #8: Reset or Reprogram the Remote

FAQ

Can you turn on a Bose Soundbar without a remote?

Yes, you can turn on a Bose soundbar without a remote. Simply download the Bose Music app from the Apple Store or Google Play Store and use that to power on the soundbar. 

You can also use the Bose Music app to enable the Auto-Wake feature of the soundbar. On the Bose Music app’s My Bose screen, select your soundbar, then go to Settings > Power > Optical Auto-Wake to turn this feature on. 

Conclusion

If your Bose soundbar remote is not working correctly, closely follow the steps and tips in order. In sum, make sure you have fresh batteries and no obstructions between the remote and the soundbar. 

If your remote is still not working after all the fixing attempts here, your remote is most likely defective. If you need a new remote, make sure to buy an original Bose remote for assured compatibility

The post Fixed: Bose Soundbar Remote Not Working appeared first on The Product Analyst.

from The Product Analyst https://theproductanalyst.com/bose-soundbar-remote-not-working/

Polk Audio Soundbar Troubleshooting Guide

If you want a full-blown home theatre experience, buying a Polk Audio soundbar isn’t a bad investment to consider. It’s a popular brand for its reliable features, but you can’t guarantee that it won’t go through technical difficulties. 

In this post, our engineers will discuss all possible Polk Audio soundbar troubleshooting methods to prevent irrelevant repair costs. 

Types of Polk Audio Soundbars

Resolving Polk Audio soundbar issues ultimately depends on the type of product line you’re using. You may not know, but this brand offers audio equipment like True Sound, Magnifi, and Signal. 

The technical difficulties you’ll experience with these soundbar types ranges from audio fade-out to connectivity problems. Nevertheless, here are general solutions you can try to resolve these issues.

Issue #1: Bluetooth Issues

Typically, problems arise when the device is turned on, but the Bluetooth refuses to connect. 

Check if Bluetooth Has Been Disconnected

One of the first things users must check is whether both devices have activated Bluetooth settings. 

To confirm, go to the device’s Settings menu and click on the Bluetooth option. From there, you can toggle the activate button and select your Polk Audio soundbar’s name. 

Replace the Defective Bluetooth Sensor

The only way to check if your soundbar has a defective Bluetooth sensor is by pairing it to different devices. 

This process might include removing your speaker’s front cover and exposing its interior, so our team wouldn’t recommend doing it yourself if you’re unfamiliar with hardware servicing. 

Issue #2: Power Cord Not Working

If your Polk Audio soundbar keeps turning off or won’t power on at all, it’s time to check if your power cord is working. 

Replace the Defective Power Adapter

Ensure that the power adapter [1] is plugged in tightly. If it’s plugged properly and the power light still doesn’t come on, we suggest trying another power adapter with your soundbar. However, remember that these adapters have to be the same voltage. 

Issue #3: Soundbar Won’t Respond to Volume Adjustment

Volume adjustment is a crucial part of any soundbar, so encountering problems with it can be frustrating. You can opt for remote control, but here’s what you can do for your soundbar’s buttons. 

Clean the Volume Buttons

To clean your volume buttons, remove the soundbar’s cover and reveal its interior speaker. Remove all the dirt under the keys to make the buttons work properly.

Issue #4: Soundbar Turns On and Off Randomly

Another issue you’ll encounter is when your Polk Audio soundbar turns on but immediately powers off in a few seconds. These are the methods you must do to pinpoint the problem:

Check if the Motherboard is Broken

Start your list by checking the power cable connections. Is it damaged? Is it plugged properly? Malfunctions on the adapter and button could also cause this. If all of these are working fine, the motherboard is the culprit. 

Resolving this can be tricky because you must remove the screws and open the soundbar interior to replace this component. 

Check Bluetooth and Volume Functions

Try the Bluetooth and volume adjustment troubleshooting methods that we discussed earlier. Once confirmed that these are working fine, you may proceed to motherboard replacement.

Clean the Power Buttons

Another possible reason why your device keeps powering on and off is the stuck power button. Regular soundbar cleaning could help you avoid dealing with this dilemma.

General Troubleshooting Steps to Do to Your Polk Audio Soundbar

Step #1: Restart Remote + Replace Batteries

You can resolve remote issues by rebooting. Just remove the batteries from the controller and wait a few seconds to try it again. If that didn’t work, replace the old batteries with new ones. 

Step #2: Check Proper Connection or Pairing

Over time, users may need to pair devices again to refresh their connection. If you’re using an optical cable setup, we suggest checking if the wires are tightly plugged in on the right ports.

Step #3: Check Cables for Defects + Use High-Quality Cables

You may not know, but plastic cables can break easily and cause connection problems. High-quality cables will save you from the inconvenience and prevent costly cable replacements.

Step #4: Connect the Soundbar to Only One Device

When your device is connected to two or more cables, it could cause configuration overlap and disrupt the connection. We advise keeping your soundbar setup as minimal as possible to ensure a seamless audio experience. 

Step #5: Check Your Wireless Connections

There are different versions of Bluetooth technology. If your soundbar uses 5.0 and your device is equipped with 5.1, that could lead to audio problems. It’s best to use a device that matches the technology of your soundbar. 

Step #6: Check the Speed and Consistency of Your WiFi

Your WiFi speed could affect audio production if you’re playing media using the internet. Try a speed test on your device to see if you have a consistent internet connection.

Conclusion

After reading this Polk Audio soundbar troubleshooting guide, you’ll realize that some of these issues are manageable to fix by yourself. 

However, our team would like to note that performing component replacement by yourself isn’t the best idea if you’re not experienced. Besides forfeiting the warranty, it could incur further repair costs on your end. 

The post Polk Audio Soundbar Troubleshooting Guide appeared first on The Product Analyst.

from The Product Analyst https://theproductanalyst.com/polk-audio-soundbar-troubleshooting/

Why is My Samsung TV Not Responding to the Remote?

As one of the industry-leading brands, it’s not surprising how Samsung TVs are packed with advanced features. However, no matter how recent your TV model is, it’s not exempted from remote sensor problems. 

In this post, our technical team will provide solutions if you find your Samsung TV not responding to remote control commands and a few troubleshooting tips. 

Reasons Why Your Samsung TV Won’t Respond to Remote Commands

When your Samsung TV remote starts acting up, the usual culprit is the power source which includes a loose cable connecting to your device or low batteries. Besides that, you won’t be able to navigate the device if you’re experiencing a poor internet connection or there’s furniture obstructing your Samsung TV remote sensor. 

Underlying TV problems and faulty manual buttons could also hinder your Samsung remote from working properly.

What to Do If Your Samsung TV Won’t Respond to the Remote: 10 Surefire Fixes

Fix #1: Verify if the Remote is Paired with the TV

Sometimes, re-establishing the stable connection between your Samsung TV and remote control could solve this dilemma. All you need to do is simultaneously press the return and power buttons for a few seconds and continue pressing until sync occurs. 

After that, you can test if the pairing is successful by pressing buttons on your Samsung remote control. If the problem persists, you can try all these troubleshooting steps below.

How to Check if the Devices are Paired

There are many ways to check why your TV isn’t responding to the remote control, and one of them is checking for a red light. 

If the LED indicator continues to blink as you press the remote, it means that there’s a connection and your TV is responding to remote signals. 

If your remote fails to connect with the TV, you’ll also see this red LED light. The longer your remote usage, the more frequently you’ll need to pair both devices again. Refer to the next troubleshooting method to resolve this.

Fix #2: Remove Any Obstructions Between the TV and Remote

You may not know, but any device designed with an IR sensor requires a stable connection. It means you have to point the remote directly to the Samsung smart TV, or it won’t work properly. 

To avoid this remote issue from interrupting your viewing experience, our team suggests moving any object obstructing the IR sensor path to a different location. 

Fix #3: Reset the TV

If the TV fails to connect with the remote despite the solutions above, it’s time to consider resetting the device. For this method, you must press the button behind the TV and plug the power cables off from the ports and the power outlet. 

We recommend waiting at least five minutes before plugging the TV back into the wall outlet and pressing the power button to complete the reset process. 

Fix #4: Reset the Remote

Another alternative method to resolve problems with your defective remote is resetting it. You can do this by gently sliding its back cover and removing the remote batteries. 

Like what you did to the TV, you must wait several minutes before returning the batteries. After that, you can check if the device can control the TV or change channels [1]. 

Fix #5: Purchase a New Wi-Fi Module

Buying a new WiFi module is another method to try if your TV still isn’t responding to remote commands. However, doing this will prompt you to conduct a factory reset for your TV.  

Users must go to the Settings, find the Support icon, and select the Self Diagnosis section. From there, you’ll see the Reset option. You’ll need a PIN, but you can use 0000 as a default. Don’t forget to back up all the critical files before doing this. 

Fix #6: Check the Network Connection Settings

Unresponsive remote could also stem from low-quality network connections. For this process, you should disconnect the WiFi router and TV from their electrical source. Standby for two minutes before putting them back together. 

Fix #7: Clean the TV’s IR Sensor

The dirt or dust in your TV’s IR sensors could be why the remote won’t connect. You can prevent this by cleaning the sensor terminals regularly for both your TV and remote. 

Fix #8: Update Your Samsung TV

These problems could also arise if you don’t check TV software updates regularly. In the Settings menu, find the Support section. Then, you’ll see the Software Update icon where you can check if the TV is up-to-date. 

Fix #9: Use a Remote Control App Instead

Modern TVs can change channels via a remote control app, so it’s a viable option if the controller malfunctions. All you have to do is download it from Play Store, pair your TV, and set the PIN displayed on the screen. 

Fix #10: Opt for a Universal Remote Control

Your last option is trying a universal remote. Through these devices, you won’t experience compatibility issues, and they’re readily available in local stores or online. 

What to do if the Power Button is the Only One Working

If only the power button works in your controller, it indicates that your devices aren’t connected. 

Resolve this by unplugging the power cord from the TV. Wait for about 60 seconds before turning it on again. After that, press the Back and Play buttons for at least 15 seconds until the pairing screen appears. 

Conclusion

If you follow all the steps and still find your Samsung TV not responding to remote commands, the issue can be deeper than you think. Nevertheless, you can try other alternative remote options before seeking professional assistance. After all, you can only enjoy great features if you know your device well. 

The post Why is My Samsung TV Not Responding to the Remote? appeared first on The Product Analyst.

from The Product Analyst https://theproductanalyst.com/samsung-tv-not-responding-to-remote/